Terms of Service | RecoveryMailer

1. ACCEPTANCE OF TERMS

By accessing or using RecoveryMailer ("the Service," "we," "us," or "our") at recoverymailer.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

2. DESCRIPTION OF SERVICE

RecoveryMailer is a debt reminder communication service. We send automated reminder emails on behalf of our clients (businesses and individuals) to their debtors who have overdue outstanding payments.

RecoveryMailer acts solely as a communication platform — we do not collect, handle, hold, or process any payments or funds at any time. All payment transactions remain exclusively between our clients and their debtors.

Important: RecoveryMailer is a messaging service only. We are not a debt collection agency, payment processor, or financial institution, and we do not accept or transmit funds on behalf of any party.

3. ELIGIBILITY

You must be at least 18 years old to use this Service. By using RecoveryMailer, you represent that you meet this requirement.

4. ACCEPTABLE USE

You agree NOT to:

- Use the Service for any unlawful purpose or in violation of these Terms
- Send reminder emails to individuals who do not have a genuine overdue payment obligation to you
- Use the Service in violation of applicable anti-spam laws (including CAN-SPAM, CASL, or GDPR email rules)
- Send threatening, harassing, misleading, or abusive content to debtors
- Imply that RecoveryMailer collects funds, is a collection agency, or has legal enforcement authority
- Reverse engineer, decompile, or otherwise attempt to extract our source code
- Use automated tools to scrape, overload, or interfere with the Service

5. ACCOUNT RESPONSIBILITY

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@recoverymailer.com if you suspect unauthorised access.

6. DATA YOU SUBMIT

You retain ownership of all debtor contact information and content you provide to RecoveryMailer. By submitting this data, you confirm that you have a lawful basis to contact those individuals and that the debts referenced are genuine and accurate. You grant us a limited licence to use this data solely to send reminder emails on your behalf.

7. NO FUND COLLECTION

RecoveryMailer does not, under any circumstances, collect, hold, transfer, or process payments or funds on behalf of clients or debtors. We are strictly a reminder email communication platform. Any payment arrangements made as a result of our reminder emails are entirely between you (the client) and your debtor. RecoveryMailer bears no responsibility for whether payment is made or received.

8. INTELLECTUAL PROPERTY

The RecoveryMailer name, logo, software, and all related intellectual property are owned by RecoveryMailer. You may not use our branding without prior written consent.

9. DISCLAIMERS AND LIMITATION OF LIABILITY

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, RecoveryMailer shall not be liable for indirect, incidental, or consequential damages arising from your use of the Service.

10. TERMINATION

We reserve the right to suspend or terminate your access if you violate these Terms, with or without notice. You may also close your account at any time by contacting us.

11. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance. We will notify registered users of material changes by email.

12. GOVERNING LAW

These Terms are governed by applicable law. Any disputes shall be resolved through binding arbitration or in the courts of the jurisdiction where RecoveryMailer operates, as applicable.
13. CONTACT

Questions about these Terms? Contact us at: support@recoverymailer.com

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